1. 本政策何時適用·When this policy applies
境外網上結帳尚未開放。現在不能在本網站下單或付款。本政策自開始接受購買之時起適用，包括透過獲准的支付處理方完成的數碼商品與軟件訂閱。 Overseas online checkout is not open yet. You cannot place an order or pay on this website today. This policy applies when purchases start, including digital goods and software subscriptions completed through an approved payment processor.
購買關係同時受服務條款約束。本政策不限制法律不允許放棄的消費者權利。 A purchase is also covered by the terms of service. This policy does not limit consumer rights that the law does not allow you to waive.
2. 如何申請退款·How to request a refund
請發電郵至 [email protected]。請寫明結帳時使用的電郵、大致日期和產品名稱。若記錄商戶的收據另有退款入口，您也可以使用該入口。 Email [email protected]. Include the email used at checkout, the approximate date, and the product name. If the merchant of record's receipt includes another refund path, you may use that path as well.
結帳開放後，Paddle 可以就境外數字產品購買擔任記錄商戶（merchant of record）。日後若使用 Lemon Squeezy，同樣適用。記錄商戶收取款項，並退回已同意的退款。軟件與數字產品由 YKui（個體經營者）提供。 When checkout is open, Paddle may act as merchant of record for overseas digital-product purchases. The same applies if Lemon Squeezy is used later. The merchant of record takes the payment and returns an approved refund. The software and digital products are provided by YKui, a sole proprietorship.
3. 訂閱、取消與 14 日限期·Subscriptions, cancellation, and the 14-day window
- 如您在首次購買或某次續費後的 14 日內來信，並且您尚未實質使用該付費週期，我們將同意退還該週期的費用。“尚未實質使用”是指：除了打開產品或查看說明以外，您還沒有使用該付費週期內的功能。If you email us within 14 days of the first purchase or of a renewal, and you have not materially used that paid period, we will approve a refund of that period. "Not materially used" means you have not used the paid features of that period beyond opening the product or reading the description.
- 如您在這 14 日內已經實質使用該付費週期，該週期不予退款，除非法律或記錄商戶要求退款。If you have already materially used that paid period within those 14 days, that period is not refunded, unless the law or the merchant of record requires a refund.
- 您可以在下一續費日前取消，以避免再次扣款。取消請求請發送至 [email protected]。結帳頁面或記錄商戶的收據若提供取消入口，您也可以使用。取消會停止以後的續費，不會自動按剩餘天數退還已經開始的週期。You may cancel before the next renewal date so that you are not charged again. Send a cancellation request to [email protected]. You may also use a cancellation path on the checkout page or on the merchant of record's receipt, if one is provided. Cancellation stops later renewals. It does not automatically refund the unused days of a period that has already started.
- 若提供限時免費試用，試用期是否收費、試用結束後是否轉為付費，以結帳頁面當時的說明為準。請在試用結束前取消，以避免試用結束後的首次扣款。我們不會在未事先說明的情況下，把免費試用轉為扣款。If a limited free trial is offered, the checkout page at that time states whether the trial is charged and whether it converts to a paid period. Cancel before the trial ends if you want to avoid the first charge after the trial. We do not convert a free trial into a charge without saying so in advance.
4. 一次性數字產品·One-time digital products
如果一次性數碼交付尚未完成，您可以來信要求退款，我們將同意退還該筆費用。 If a one-time digital deliverable has not yet been completed, you may email us for a refund, and we will approve a refund of that charge.
已經完整交付並且您已經收到的一次性數字產品，一般不予退款。例如已經交付給您的一份軟件導出清單。法律或記錄商戶要求退款的情形除外。 A one-time digital product that has been fully delivered, and that you have received, is generally not refundable. An example is a software-exported checklist already delivered to you. This does not apply where the law or the merchant of record requires a refund.
5. 本政策不退還的項目·What this policy does not refund
- 超出第 3 節限期、且您已經使用的訂閱週期a subscription period you have already used, outside the window in section 3
- 您的銀行、卡網絡或支付網絡另行收取的貨幣兌換費或支付費。我們不就退款請求另收費用a currency-conversion fee or payment fee charged separately by your bank, card network, or payment network. We do not charge a separate fee to request a refund
- 人工諮詢、陪同、代寫、代辦或線下陪護。我們不出售這些項目，也不透過本頁所述的網上結帳收款human consulting, accompaniment, essay writing, filing-for-you, or in-person care. We do not sell these, and this checkout does not take payment for them
6. 退款如何到帳·How a refund is paid
已同意的退款由記錄商戶退回原支付方式。到帳時間取決於該處理方和您的銀行。退款幣種與原扣款幣種相同。您的銀行可能使用其自己的匯率。我們不把銀行收取的兌換差額另計為一項退款。 An approved refund is sent by the merchant of record to the original payment method. The time it takes depends on that processor and your bank. The refund uses the currency of the original charge. Your bank may apply its own exchange rate. We do not treat a bank's conversion difference as a further refund.
7. 聯絡·Contact
退款與取消： Refunds and cancellation: [email protected]
相關頁面： Related pages: 服務條款 · Terms · 私隱政策 · Privacy · 定價 · Pricing · 免責聲明 · Disclaimer
最後更新：2026-10-27 Last updated: 2026-10-27